Staff Technical Account Manager
Hungry, Humble, Honest, with Heart.
The Opportunity
Are you a customer-centric professional with a strong technical aptitude and exceptional communication skills, eager to take on the challenges of managing relationships with clients in a dynamic environment? If so, you would want to join our team as a Staff Technical Account Manager to play a crucial role in driving customer success and adoption of Nutanix products, while working in a collaborative, supportive culture alongside experienced professionals dedicated to innovation and excellence.
About the Team
The Staff Technical Account Manager will be joining the TAM team at Nutanix India. This team is dedicated to providing exceptional support and service to customers across the APAC region, fostering a strong customer-centric culture characterized by collaboration, transparency, and mutual respect. The mission of the team is to drive customer success and maximize the value of Nutanix products, ensuring that clients realize their full potential and return on investment through proactive engagement and expert guidance.
This role reports to the Service Delivery Leader – India and is primarily on-site, with the expectation of being based in Mumbai to support customer requirements and facilitate effective engagement with customers located in the region. Travel outside Mumbai is not a primary requirement for this role; however, occasional domestic travel may be necessary to support customer engagements, face-to-face meetings, or organizational requirements. The role primarily involves on-site service delivery at customer locations, with the flexibility to accommodate evolving customer needs and preferences.
Your Role
- Develop and maintain a comprehensive understanding of the customer’s Nutanix environment, including license consumption and activation, asset refresh opportunities, capacity utilization, software versions, support cases, and feature adoption.
- Drive product adoption, platform optimization, and customer experience by identifying opportunities to enhance value realization, recommending relevant features and use cases, improving capacity utilization, and sharing best practices based on usage maturity and business objectives.
- Proactively collaborate with Support and Engineering teams to drive timely resolution of critical technical issues, ensuring appropriate prioritisation, visibility, escalation, and stakeholder alignment.
- Assess customer enablement needs and coordinate tailored training programs, workshops, and boot camps to strengthen technical proficiency and maximize product adoption.
- Proactively identify software lifecycle and upgrade requirements, advising customers on the benefits of adopting the latest supported versions and developing upgrade roadmaps aligned with their business priorities and operational requirements.
- Recommend and oversee periodic platform health checks to assess environment stability, performance, resilience, and adherence to Nutanix best practices, driving remediation of identified risks and optimization opportunities.
- Orchestrate cross-functional Nutanix expertise, including Professional Services, Consulting, Support, and Solution Architects, to deliver targeted technical deep dives, address complex customer challenges, and support strategic initiatives.
- Act as a trusted technical advisor to customer stakeholders, translating platform insights and operational metrics into actionable recommendations that improve customer outcomes, strengthen adoption, and maximize the value of their Nutanix investment.
This role is fully on-site, requiring work from the customer’s office (in Mumbai) five days a week to enable close collaboration with customer teams. Your manager will provide additional guidance on team-specific expectations and working norms.
What You Will Bring
- 10–14 years of relevant professional experience in technical, customer-facing roles such as Technical Account Management, Systems Engineering, or Technical Support, preferably within enterprise technology environments.
- Strong technical expertise in virtualization, cloud computing, and data center technologies, with mandatory hands-on knowledge of the Nutanix technology stack.
- In-depth understanding of IT infrastructure components, including compute, storage, networking, virtualization, and hybrid/multicloud environments.
- Excellent communication, presentation, and interpersonal skills, with a strong customer-centric mindset and the ability to engage effectively with both technical teams and senior customer stakeholders.
- Proven experience in technical account management, strategic customer engagement, and building trusted, long-term customer relationships.
- Demonstrated ability to collaborate across cross-functional teams, including Support, Engineering, Professional Services, and Solution Architects, to drive customer success and resolve complex technical challenges.
- Strong consultative engagement skills, with the ability to understand customer business objectives, identify technical and operational challenges, and recommend solutions that drive product adoption, platform optimization, and business value.
- Ability to proactively manage customer expectations, identify risks and opportunities, influence stakeholders, and drive strategic account initiatives.
- Bachelor’s degree in Engineering (B.E./B.Tech) or a related technical discipline; a postgraduate or advanced degree is an added advantage.
Work Arrangement
This role is fully on-site, requiring work from the customer’s office in Mumbai five days a week to enable close collaboration with customer teams. Your manager will provide additional guidance on team-specific expectations and working norms.
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Nutanix is an equal opportunity employer.
Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].